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Monitor all client interactions, track ticket statuses, and gain insights into every touchpoint with a comprehensive 360° view of your service landscape, ensuring seamless customer support and proactive issue resolution.
Capture, manage, cross-sell, and nurture leads with automated reminders and a consolidated view of all customer data and activities.
Stay ahead of potential delays with real-time SLA tracking, escalation mechanisms, and proactive Customer Satisfaction Survey (CSAT) tools like Net Promoter Score (NPS) surveys.
By utilizing sophisticated AI and machine learning algorithms, Affiniti CollectMate can scrutinize customer behavior patterns and pinpoint the optimal collection techniques that enhance the efficiency of the collections process.
Track and manage all interactions in one place, reducing lost revenue due to dispersed interactions.
Manage all service requests, complaints, and inquiries in one place, improving service levels and preventing escalation.
Get real-time visibility into sales KPIs for informed decision-making based on accurate data and insights.
Customize workflows and automate routine tasks to free up time for high-value activities.
Access customer portfolio and engagement history for faster handling with at least 2 minutes of AHT.
Collect feedback and track satisfaction levels to reduce churn rates.
Analyze customer data to create targeted campaigns for improved ROI while reducing costs.
Leverage AI/ML-driven customer data analysis to uncover valuable cross-selling and upselling opportunities. Next best offer suggested based on probability.
Provide a centralized platform for communication and information sharing, improving collaboration and productivity.
Easily customize the system to fit your business needs and keep up with changing demands.
Affiniti CRM is 100% mobile friendly, empowering the sales force and management to be real-time updated always.
Our award-winning CRM solution leverages AI to strengthen client relationships, enhance customer experiences, and improve business performance.
Leverage AI for ticket prioritization, lead-scoring, routing and analytics, ensuring faster resolutions and improved efficiency across your teams.
Integrate seamlessly with call centers and corporate websites to automate ticket creation and customer inquiries.
Generate detailed reports, set targets, and compare progress effortlessly with tools designed to boost your business performance.
Keep your team connected with the Affiniti CRM mobile app—manage tickets, monitor performance, and track updates on the go.
