AFFINITI COLLECT PLUS

Affiniti Collect Plus, the award-winning collection & recovery management software ensures a smooth end-to-end intelligent management of your receivables.

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The award-winning Affiniti Collect Plus makes debt collection an easy and enjoyable task. It removes the inherent unpleasantness of the recoveries by automating the processes using cutting-edge technologies. Our time-tested solution can make a substantial difference in the quality, productivity, and profitability of your lending portfolios.

Affiniti adds value through artificially intelligent predictions to help maintain a healthy lending portfolio, manage financial vulnerabilities, and most importantly, deliver a better customer experience.

Benefits

AI/ML Powered

By utilizing sophisticated AI and machine learning algorithms, Affiniti Collect Plus can scrutinize customer behavior patterns and pinpoint the optimal collection techniques that enhance the efficiency of the collections process.

Zero Manual Intervention

Affiniti Collect Plus eliminates the need for manual intervention in the collections process, improving efficiency and reducing errors.

Positive Cash-Flow Impact

Affiniti Collect Plus ensures a positive cash flow impact by preventing negative cash flow, thanks to its accurate and efficient collections management.

2 Minutes Average Handling Time (AHT)

Affiniti Collect Plus offers a quick and efficient collections process, with an average handling time of at least two minutes, reducing the time and cost associated with collections.

80%+ Accuracy on Future Loan Defaults and Proactive Treatments

Affiniti Collect Plus’s advanced algorithms achieve an accuracy rate of over 80% in predicting future loan defaults, allowing businesses to proactively treat potential delinquencies and improve collections performance.

Guaranteed 5%+ Roll Rate Improvement

With its AI and machine learning capabilities, Affiniti Collect Plus guarantees a roll rate improvement of 5% or more, leading to increased collections and improved cash flow.

Structured Legal Case Management

Affiniti Collect Plus includes structured legal case management capabilities, enabling businesses to efficiently manage and resolve legal cases related to collections, leading to reduced legal costs and improved collections performance.

1 Customer 1 Call

Affiniti Collect Plus enables businesses to resolve customer payment issues in a single call, improving customer experience and reducing the need for multiple follow-up calls.

MODULE COMPOSITION

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DATA CONNECTOR

Integrates with Core Banking System, Card Management System, ERP or Data Warehouse to analyse the full lending portfolio

CUSTOMER 360

Provides a 360-degree customer credit view within a single dashboard including payment history and customer scoring

RECOVERY RULE ENGINE

Automates the collection & recovery journey commencement & subsequent escalations across different collection officers & departments with strict SLA monitoring

AFFINITI MOBILE

A mobile app to carry out the collection & recovery activities in the field giving your recovery staff online real time access to the system

3rd PARTY MANAGER

Enable Outsourced debt collection agencies to receive work lists, carry out follow-ups, monitor KPls & earn commission based on periodic performance

EWS & HARDSHIP MANAGER

A framework for automated client account behavioural change identification through EWS rules & subsequently treating the customers for their financial hardships with comprehensive traceability to treatments given for hardship mitigation

WATCH BUCKET MANAGER

Manages the age bucket classification and assigns leads accordingly for prompt follow-up

NOTIFICATIONS

Sends automated notifications through diverse channels including SMS, email & letters to customers & staff to alert, remind & avoid delays

LEGAL ACTIONING

Manage the legal process from opening a legal case to scheduling a case date, lawyer management, court details with legal case history & expenses tracking

MACHINE LEARNING

Using advanced machine learning algorithms, Affiniti predicts the probability of default, hence organization can allocate resources in a timely manner

ANALYTICS

A wide spectrum of Dashboard representations & pre-defined set of reports for Top management, Risk Managers, Credit Controlling/ Monitoring Units & Collection Agents

RISK MATRIX SCORE

Analyses all delinquent accounts based on a defined set of determinants under their probability & impact to derive a risk score & subsequently lists all accounts in a risk quadrant to prioritise the collections

Our award-winning product, Affiniti Collect Plus makes debt collection easy and enjoyable. It is built to remove the inherent unpleasantness of the recoveries by automating the processes using ground breaking intelligent technologies.

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Efficiency Improvement

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Expense Reduction

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Portfolio Quality Improvement