AFFINITI makes collection an easy and enjoyable task. It removes the inherent unpleasantness of the recoveries by automating the processes using cutting edge technologies. Our time tested solutions can make a substantial difference in quality, productivity and profitability of your customer portfolios.

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Telco firms around the world are facing the challenge of meeting the increasing demand for ubiquitous connectivity. Expanding infrastructure and investments in technology create severe pressure in managing profitability and cashflows which are quite sensitive to volatilities, uncertainties, complexities and ambiguities in external environment. AFFINITI DMS is a time tested solution that can seamlessly integrate collection and recovery processes in managing your receivables. Powered by state-of-the-art technologies in bigdata analytics and machine learning, AFFINITI brings insights and automates the voluminous collection activities releasing your employees to engage in more productive and customer centric activities.

We are on a journey of co-creating world class technology solutions by working with leading telco firms, R&D institutions, universities and a talent pool of passionate individuals who are in the AFFINITI team. Our relentless efforts have already brought substantial results to our valued clients.

Automated payment slippage detection

Built-in recovery bots will continually monitor the entire connections portfolio for payment slippages and shall trigger actions without manual intervention

Assignment of risk ownership

Based on the organization's strategy in dealing with its recoveries, system shall assign the risk owners to take proactive actions

Timely follow-up

No delinquent account shall be left behind. System shall monitor the progress of follow-ups and shall monitor the SLA violations with escalations.


Affiniti will track the fulfilment of PTPs and when breached, shall automatically escalate for subsequent actioning

Performance Monitoring

System shall monitor internal and external collection agent performances including external legal counsel, while automated re-assignments shall be triggered when required.

Unified Platform

Affiniti encompasses end-to-end collection and recovery strategy facilitation through a single platform, including collections, dunning actioning and litigation.



We invite you to explore the case studies we have developed in partnership with our clients. These surely will give you an in-depth perspective of our approach, ingenuity, and capabilities to deliver a cost-effective solution within tight timelines.



AFFINITI DMS, the end-to-end recovery journey management platform enables Sri Lanka's leading mobile operator, Dialog to effectively manage the collections and recoveries with automated reconnection and disconnection.

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Dialog Axiata PLC, Sri Lanka’s premier connectivity provider, had the distinction of being awarded the title Sri Lanka’s Most Valuable Brand 2019 by BrandFinance, the world’s leading independent brand valuation consultancy

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