Affiniti is a time tested end-to-end Collection and Recovery management platform, which empowers all recovery stakeholders of a telecommunication service provider to streamline their collection efforts, thus minimizing the risk of the total portfolio and maximizing collection efficiency with visibility to collection efforts across the organization hierarchy. By way of automation and state-of-the-art technological advancements, Affiniti increases revenue assurance, while ensuring customer satisfaction. Unique solution offerings of Affiniti comprise of AI enabled Risk Matrix Scoring (ARM) to understand the portfolio risk and take timely action.
In order to achieve the aforementioned, Affiniti encompasses numerous modules, which can be plugged-in or detached as per the business need and implementation approach of client organization.
We are on a journey of co-creating world className technology driven revenue assurance solutions by working with leading telco firms, R&D institutions, universities and a talent pool of passionate individuals who are in the AFFINITI team. Our relentless efforts have already brought substantial results to our valued clients.
Delinquent Accounts Monitored Daily
Automation of payment slippage detection and assignment reduces the Average Handling Time (AHT) of a follow-up, resulting a significant increase in daily cases handled by each collection officer
End-to-end traceability to expenses incurred in the delinquency journey helps decision makers understand the overall expenditure in recovery process and optimize the actions to deliver more benefits.
Timely follow-ups and proactive reminders help improve the quality of lending portfolio.
Integrations with Operation Support System (OSS), Business Support System (BSS), CRM, Data Warehouses and MIS platforms are handled through Data Connector for lending portfolio analysis.
RECOVERY RULE ENGINE
Automated collection lead generation based on customer segment, product and connection associating parameters, automated risk ownership assignment, SLA monitoring, workflow configuration, automated activity scheduling is enabled through Rule Engine of Affiniti. Module also encompasses automated Outgoing Barring, Temporary Disconnection, Permanent Disconnection and automated reconnection upon payment receipt for Promise-to-pays and Recovery payment plans
WATCH BUCKET MANAGER
Visibility to collection leads, which are assigned to Collection Agents and all internal and external stakeholders are made available through ‘Watch Bucket Manager’. It also prioritizes the delinquent connections based on customer segment and previous engagement history of the customer, while delivering engagement intelligence proposing the most appropriate channel and time to communicate with a customer. Watch Bucket Manager can be extended towards 3rd party debt collectors associated with the client organization, giving visibility to total collection effort.
Visibility to portfolio level connection information, history of customer engagement, notes, activities and expenses incurred during the collection journey are made available through a single user interface. This also provides related recoveries and customer pertaining full product portfolio with data unification from distributed systems.
Automation of dunning notifications through diverse channels including, but not limited to SMS, Emails, Letters and Omni Channels are enabled through Dunning Notifications Module and said notifications can be triggered across delinquency management timeline and based on and outcome of specific actions of the customer.
Enables the internal legal department and external legal institutions to keep track of all court proceedings (legal diarizing)/ case management with centralized documentation management and recovery calendar management.
A comprehensive module for repossessed equipments (Routers, STBs and Antennas) based on the internal policies and delivers specific product based analytics.
AFFINIT RISK MATRIX SCORE
Analyses all delinquent connections based on a defined set of determinants under their probability and impact to derive a risk score and subsequently lists all accounts in a Risk Quadrant to prioritize the collections.
OURSOURCED DEBT COLLECTION
On-boarding of debt collection agencies and subsequent allocation of collections to agencies based on past month performance, skills and territory ownership. Additionaly, module manages the rate card definition and commission payments.
Affiniti delivers a wide spectrum of Dashboard representations for Risk Managers, Credit Controlling/ Monitoring Units and Collection Agents. Solution also comprises of a pre-defined set of reports, and also integrates with Jasper Reporting Tool to enable dynamic reports. However, if required Affiniti can be integrated with existing BI Tools of Client organization.
A platform agnostic mobile app to empower field collection agents to monitor and collect payments from the doorstep of the customer
We invite you to explore the case studies we have developed in partnership with our clients. These surely will give you an in-depth perspective of our approach, ingenuity, and capabilities to deliver a cost-effective solution within tight timelines.
Dialog Axiata PLC, Sri Lanka’s premier connectivity provider, had the distinction of being awarded the title Sri Lanka’s Most Valuable Brand 2019 by BrandFinance, the world’s leading independent brand valuation consultancy, at the 16th edition of its annual awardsRead more
Dialog Axiata PLC, Sri Lanka’s premier connectivity provider, had the distinction of being awarded the title Sri Lanka’s Most Valuable Brand 2019 by BrandFinance, the world’s leading independent brand valuation consultancy, at the 16th edition of its annual awards.Read more
Relationship and anti-churn management, Affiniti delivers a fully fledge industry centric customer relationship management solution driven on modular architecture and strictly aligned towards business objectives of client organization. Solution encapsulates process simplification and standardizations pertaining to sales and marketing strategies to deliver a user friendly, yet powerful platform with industry leading technologies and best practices.