AFFINITI enables end-to-end process automation of collection and post-NPL recoveries for banks and financial institutions, thus minimizing the manual intervention of business users, while maximizing the efficiency of delinquency management. Solution adds value under diverse verticals to maintain a healthy lending portfolio and most importantly to deliver better customer experience. Unique solution offerings of Affiniti comprise of AI enabled Risk Matrix Scoring (ARM), Credit worthiness tracking, proactive Early Warning Signals to further strengthen the process with delinquent clients to understand their hardships, automated process execution and collection optimization.
The value proposition of Affiniti addresses to the bottom line of any bank, bringing down costs, efforts and improving FTE utilization and shifting the accountability of delinquent accounts to respective clients, while adhering to process compliances.
In order to achieve the aforementioned, Affiniti encompasses numerous modules, which can be plugged-in or detached as per the business need and implementation approach of client organization.
Delinquent Accounts Monitored Daily
Automation of payment slippage detection and assignment reduces the Average Handling Time (AHT) of a follow-up, resulting a significant increase in daily cases handled by each collection officer
End-to-end traceability to expenses incurred in the delinquency journey helps decision makers understand the overall expenditure in recovery process and optimize the actions to deliver more benefits.
Timely follow-ups and proactive reminders help improve the quality of lending portfolio.
Integrations with Core Banking Systems, Card Management Systems, Data Warehouses and MIS platforms are handled through Data Connector for lending portfolio analysis.
RECOVERY RULE ENGINE
Automated collection lead generation based on customer segment, product and account associating parameters, automated risk ownership assignment, SLA monitoring, workflow configuration, automated activity scheduling is enabled.
WATCH BUCKET MANAGER
Visibility to collection leads, which are assigned to Collection Agents and all bank internal and external stakeholders are made available through ‘Watch Bucket Manager’. It also prioritizes the delinquent accounts based on customer segment and previous engagement history of the customer, while delivering engagement intelligence proposing the most appropriate channel and time to communicate with a customer.
Visibility to account information, history of customer engagement, notes, activities and expenses incurred during the debt collection journey are made available through a single user interface. This also provides related recoveries and customer pertaining full product portfolio with data unification from distributed systems
Automation of dunning notifications through diverse channels including, but not limited to SMS, Emails, Letters and Omni Channels are enabled through Dunning Notifications Module and said notifications can be triggered across delinquency management timeline and based on and outcome of specific actions of the customer.
Enables the internal legal department and external legal institutions to keep track of all court proceedings (legal diarizing)/ case management and pertaining to post-NPA recoveries with centralized documentation management and recovery calendar management. Also enables product and collateral based court proceeding workflow management and expense tracking.
A comprehensive module for repossessed asset auctioning or tendering based on the internal policies and delivers specific auction and tender pertaining analytics. In case of motor loans, motor leasing and hire purchase products repossessed assets can be managed at Yards and Affiniti enables vehicle inventory management with Yard-in and Yard-out processes
AFFINIT RISK MATRIX SCORE
Analyses all delinquent accounts based on a defined set of determinants under their probability and impact to derive a risk score and subsequently lists all accounts in a Risk Quadrant to prioritize the collections.
EWS AND HARDSHIP MANAGEMENT
Affiniti offers a framework for automated client account behavioral change identification through EWS rules and subsequently treating the customers for their financial hardships with comprehensive traceability to treatments given for hardship mitigation and restoration.
OURSOURCED DEBT COLLECTION
On-boarding of debt collection agencies and subsequent allocation of collections to agencies based on past month performance, skills and territory ownership. Additionaly, module manages the rate card definition and commission payments.
Affiniti delivers a wide spectrum of Dashboard representations for Risk Managers, Credit Controlling/ Monitoring Units and Collection Agents. Solution also comprises of a pre-defined set of reports, and also integrates with Jasper Reporting Tool to enable dynamic reports. However, if required Affiniti can be integrated with existing BI Tools of Client organization.
A platform agnostic mobile app to empower field collection agents to monitor and collect payments from the doorstep of the customer
We invite you to explore the case studies we have developed in partnership with our clients. These surely will give you an in-depth perspective of our approach, ingenuity, and capabilities to deliver a cost-effective solution within tight timelines.
Sampath Bank PLC, the bank in the forefront of digital transformation initiatives uses AFFINITI COLLECT PLUS. Our solution enables the automation of data consolidation from dispersed systems to improve the collection efficiency. This is a time-tested implementation and a classic case for co-creation.
The state-owned housing bank, HDFC uses AFFINITI COLLECT PLUS to harness the benefits of cutting-edge digital technologies in managing its receivables. Borrowers scattered all over the country are ubiquitously monitored by our solution resulting in drastically improved collections and positive bucket movements.
Relationship and anti-churn management, Affiniti delivers a fully fledge industry centric customer relationship management solution driven on modular architecture and strictly aligned towards business objectives of client organization. Solution encapsulates process simplification and standardizations pertaining to sales and marketing strategies to deliver a user friendly, yet powerful platform with industry leading technologies and best practices.